Admiral Group

How Admiral took control of data protection, without taking on more staff.

Admiral Group was paying someone else to support its backup environment – and yet backups were still a real pain for, and a drain on, its own technical response team.

We helped the leading insurance provider gain new control of its data protection, while removing its backup burden. As Simon Petfield, Admiral Group’s Third Line Technical Response Team Manager explains:

“We don’t worry about issues with our backups anymore. We know Tectrade will pick them up, let us know, and troubleshoot them with us. It just saves so much time and effort, and takes a massive headache away.”

The challenge

Admiral was looking to:

  • Lift the burden of backup from its IT team – without taking on more staff
  • Gain backup visibility and control – allowing the company to plan effectively and prevent unwelcome surprises (like hitting unexpectedly capacity)
  • Accelerate backup processes – to keep pace with data growth, and safeguard DR and regulatory compliance

The solution

Admiral chose our Helix Protect Enterprise 24/7 Managed Service for its Cardiff, Swansea Newport sites.

We implemented IBM Tivoli Storage Manager (TSM) in to the Newport site – in just two weeks – and then began proactively administering and supporting all three.

Through automated, daily environment reports and regular, face-to-face Service Reviews, we’re now helping ensure Admiral has the visibility and expert guidance it needs to move forward with confidence in its DP and DR powers.

The benefits

  • No need to skill-up in-houseAdmiral estimates that by handing backup admin and support to us, it’s saved itself from taking on a new FTE.
  • More time for more important projects – with backup related requests coming directly to us, not Admiral’s IT technical response team.
  • New faith in its DR capabilities – with a 98% backup success rate in our SLA
  • An ever-smarter backup strategy – with more control, more insight, and our quarterly reviews.

Get the whole story

Want to know more? Read our full-length report to learn how we helped build a rock-solid business case for our solution – making life much easier for Admiral’s project manager – and why even exploding motherboards weren’t able to knock the delivery off-track.