MaintenanceAssist

In today’s multi-vendor storage environment organisations have to manage multiple maintenance contracts often with different termination dates and service levels. 

MaintenanceAssist is a Tectrade service that provides a comprehensive management service for our customers hardware and software contracts. It combines our sales support team which is highly trained and experienced in the day to day administration of multi-vendor maintenance contracts, with our ITIL trained Service Desk team which is responsible for delivering Tectrade’s support services.

• Centralised management of maintenance contracts for underpinning hardware and software
• Full integration with service desk software and reporting via Customer Portal
• Performance management of manufacturer’s response times against SLAs