Helix Protect Comparison

Helix Protect Comparison

Included
Optional
Helix Report

Helix Report

Helix Base

Helix Base

Helix Enterprise

Helix Enterprise

Helix Report

Helix Report

Helix Base

Helix Base

Helix Enterprise

Helix Enterprise

Included
Optional
Reporting


Scheduled Reports y y y
Changes to Reports y y y
Creation of new Reports y y y
Reporting Availability SLA
y y y
Comprehensive Heterogeneous Reporting
y y y
Tailored Chargeback / Showback Reporting
o o o
Monitoring & Alerting


Error Alerting (Process Failure)
y y y
Threshold Alerting (Capacity Awareness)
y y y
Support


Access to Customer Community
y y y
Access to Service Desk (10 x 5)
- y y
Access to Service Desk (24 x 7)
- y y
SLAs


Support Request SLA
- y y
Change Request SLA
- y y
Request for Information SLA
- y y
Backup Success Rate SLA
- - y
Restore Request SLA
- - y
Business Services


RTO Testing
- - y
DR Testing
- o y
Compliance Reporting
- o y
Backup SaaS
o o o
Backup IaaS
o o o
Other


Administration of Backup Catalogue
- - y
Client Backup Management
- - y
Client Backup Reporting
- - y
Tape Handling
- - y
Proactive Health Checks
- - y
Quarterly Service Reviews
- - y
Biannual Service Reviews
y y y