Privacy Policy

Tectrade is committed to protecting your privacy; maintaining your trust is paramount to us.

This is the Privacy Policy of Tectrade Computers Ltd. This policy applies to data provided on or through the Tectrade website located at www.tectrade.com; from what type of information about our users is gathered and tracked, to how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used in our service offerings and software products.

Please read the following Privacy Policy to understand how we collect and use your personal data, for example when you contact us, visit one of our websites, apply for a job, or purchase products or services.

Whenever you give us personal data, it will be used in accordance with this Privacy Policy.

From time to time, we may supplement this policy with additional information relating to a particular interaction we have with you.

If you have questions or complaints regarding our privacy policy or practices, please contact dataprotection@tectrade.com

Tectrade’s Privacy Policy covers the following areas:

Privacy Principles

Tectrade follows these principles to protect your privacy:

What Personal Data Do We Collect?

You may choose to give us personal data directly in a variety of situations. For example, you may want to give us your name, company name and position, business address, telephone number and email address to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also share a description of your education and work experience in connection with a job opening at Tectrade for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

We may also collect information relating to your use of our websites, product and service offerings through the use of various technologies. For example, when you visit our websites or access our product and service offerings, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses, and we may collect information about the pages you view within our sites and other actions you take while visiting us. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our websites, our software products and our product and service offerings, personalise your experience and tailor our interactions with you. For details regarding the technologies we employ, see cookies, web beacon and other technologies below.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it. The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

How Do We Use Your Personal Data?

Fulfilling your Transaction Request

Tectrade uses information, including personal data, provided by you to provide the Services and for business purposes such as processing and fulfilling orders, billing, service improvement, research, marketing and for other general purposes. If you request something from Tectrade, for example, a product or service, a call back, or specific marketing materials, we will use the information you provide to fulfil your request.

Market Research

In connection with a transaction, we may also contact you as part of our customer satisfaction surveys and may use your personal data to carry out market research. This research is conducted for our internal business and training purposes and will improve our understanding of our users’ interests and behaviour.

Personalising your Experience on our Websites

We may use information we collect about you to provide you with a personalised experience on our websites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Account Management

We may use your personal data if you receive products or services from us for the purposes of providing training, customer support and account management; order processing and billing; verifying the usage of the products and services in accordance with the terms and conditions of your agreement with us; carrying out compliance checks; issuing license expiry, renewal and other related notices; and maintaining our company accounts and records.

Providing Support

We may use your personal data to support products or services you have obtained from us for the purposes of providing maintenance and technical support; incident and other alerts; information about product updates, upgrades, renewals or fixes; generating logs, statistics and reports on service usage and service performance; enhancing and developing products, services and our infrastructure. We may collect the following types of information to provide the support; browser type and version, operating systems, customer username and IP addresses
We also provide “Live Chat” sessions on our websites to assist you while you’re navigating through our sites; we will use personal data you provide via these sessions in accordance with this Privacy Statement.

While providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. As the Data Controller it is your responsibility to ensure that you have adequate consent and authority to provide us access to this data which we will only process as per your written instruction. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers. Any support or services provide by Tectrade will be governed by our standard terms and conditions, or in most cases an agreed commercial framework.

Marketing

We may contact you from time to time to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will have an option to unsubscribe from future emails. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).
Some of our offerings may be co-branded, that is sponsored by both Tectrade and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the way they will handle information about you. If you request for us not to use your personal data for marketing purposes, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.

Recruitment

If you apply for a job with us, whether advertised on a Tectrade website or otherwise, we will collect, process and store the information you provide to us for recruitment purposes. We may use this information throughout Tectrade to address your inquiry or consider you for employment purposes. We may also retain some of your information in line with our Retention Policy.

Tectrade will not share your personal data or make your personal data available to any other parties except as provided in this Privacy Policy. We will not sell, rent or exchange your personal data with any third parties without permission from you.

Protect the Rights and Property of Tectrade and Others

Please be aware that in certain circumstances, we may also use or share your information to protect the rights or property of Tectrade, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our websites.

Sharing of Personal Data and International Transfers

Tectrade may also share your personal data with our trusted third parties for business and marketing purposes. We will ensure that those third parties are obligated to protect your personal data under contract terms which are no less onerous than those set out in this Privacy Policy.

Tectrade is a global organisation with business processes, management structures and technical systems that cross borders. As such, we may share information about you within Tectrade and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement.
When transferring your information outside of the country of collection for the purposes identified above, Tectrade complies with applicable law.

How Do We Protect Your Personal Data?

The security of your personal data is important to us and we intend to protect your personal data and to maintain its accuracy.

Tectrade implements reasonable physical, administrative and technical safeguards to help us protect your personal data from unauthorised access, use and disclosure. We also require that our suppliers protect such information from unauthorised access, use and disclosure.

Unfortunately, no method of data transmission over the internet, or method of electronic storage, can be guaranteed as 100% secure. As a result, whilst we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

If you have any questions about security on our websites or the services offered by Tectrade through the websites, please contact us using the contact information below.

Emails are usually sent using sender email addresses at: @tectrade.com. If you receive any suspicious activity, for example, an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please report this by sending a copy of the email to dataprotection@tectrade.com.

Correcting and Removing Your Personal Data

You may correct, update, amend or remove your personal data at any time. In certain cases, you may have the ability to view or edit your personal data online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to Tectrade, or if you become aware the information is incorrect and you would like us to correct it, please contact us by sending an email to dataprotection@tectrade.com or by telephone or postal mail at the contact information listed below.

Before Tectrade can provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.

If you no longer wish to receive marketing e-mails from Tectrade, please send an e-mail to dataprotection@tectrade.com or follow the unsubscribe instructions included in each marketing email.

Retention of Personal Data

Notwithstanding anything in this Privacy Policy, we will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services, contact us at dataprotection@tectrade.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Other Technologies

Tectrade collects information from your visits to our websites and your use of our service offerings and our software products to help us gather statistics about usage and effectiveness, personalise your experience, and tailor our interactions with you. We do so using various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of users and duration of visit) and effectiveness (such as topics users are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal data, they are also used at times to personalise a known user’s experience to a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorised as “session” cookies or “persistent” cookies. Session cookies help you navigate through the websites efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

While Tectrade websites at this time do not recognise automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. If you block, turn off or otherwise reject our cookies, some web pages may not display properly, and you may not be able to use any website services that require you to sign in.

Online Advertising

Tectrade does not deliver third party online advertisements on our websites but we advertise our products and services on others’ websites. Please familiarise yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. Some advertising networks we may use may be members of the Network Advertising Initiative (NAI) or the European Interactive Digital Advertising Alliance (EDAA). Individuals may opt-out of targeted advertising delivered by NAI or EDAA member ad networks by visiting http://www.networkadvertising.org and http://www.youronlinechoices.eu/

We have also engaged with certain third parties to manage some of our advertising on other sites. These third parties may use cookies and web beacons to collect information (such as your IP address) about your activities on Tectrade and others’ websites to provide you targeted Tectrade advertisements based upon your interests.

Links to Non-Tectrade Websites and Third Party Applications

Our website offers publicly accessible blogs or community forums, You should be aware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your personal data from our blog or community forum, please contact dataprotection@tectrade.com.

We also display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact dataprotection@tectrade.com

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites. We may also provide you with general links to non-Tectrade websites.

These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. If you submit information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read these privacy policies before using the links or applications.

Tectrade is not responsible for the privacy practices or the content of those other websites.

Privacy Questions and Access

If you have a question about this Privacy Policy or Tectrade’s handling of your information, you can send an email to us at dataprotection@tectrade.com You can also contact us at:

 UK
Tectrade Computers Ltd
First Floor, River Court
Mill Lane
Godalming
Surrey
GU7 1EZ
+44 1483 861448
 
US1460 Broadway
New York, 10036
United States
+1 646 493 9811

This Privacy Policy was last updated on 2nd May 2018. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site.